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Yes. Every user undergoes mandatory KYC verification. Each transaction is protected by a Digital Rental Agreement and a secure Escrow payment system.

Sign up using your phone number, complete your profile, and upload a government-issued ID for verification. Once approved, you can start renting or listing items.

Aaxzo protects owners through an 85-point legal framework. We hold a security deposit and verified KYC of the renter. Damage recovery is handled as per the Digital Rental Agreement.

After the renter returns the item and you confirm its condition, the payment is released from escrow to your bank account within 24–48 hours.

Yes. You can review the renter’s profile and ratings before accepting or rejecting any booking request.

Yes. The security deposit is refunded within 24–48 hours after the item is returned in good condition.

You have a 2-hour inspection window. If the item is faulty or incorrect, report it immediately for a full refund.

Yes. If the item is available, request an extension via the dashboard. Once approved and paid, the rental period is updated.

Payments through Aaxzo are secured via escrow, ensuring refunds and fair payouts. Offline payments are not protected.

48+ hours: Full refund. 24–48 hours: 50% refund. Less than 24 hours: No refund.

Late returns are charged 1.5x–2x the daily rental rate per day to compensate the owner.

A 4-digit OTP sent to the renter. The owner enters it during handover as digital proof of item transfer.

Aaxzo reviews handover photos taken at the start and end of the rental to make a fair final decision.