Explore quick answers about rentals, support, and policies on AAXZO.
A 4-digit OTP sent to the renter. The owner enters it during handover as digital proof of item transfer.
[dispute]Aaxzo reviews handover photos taken at the start and end of the rental to make a fair final decision.
[dispute]Aaxzo is a peer-to-peer rental marketplace where users can rent items like cameras, camping gear, electronics, and tools directly from verified people in their community.
[general]Yes. Every user undergoes mandatory KYC verification. Each transaction is protected by a Digital Rental Agreement and a secure Escrow payment system.
[general]Sign up using your phone number, complete your profile, and upload a government-issued ID for verification. Once approved, you can start renting or listing items.
[general]Aaxzo protects owners through an 85-point legal framework. We hold a security deposit and verified KYC of the renter. Damage recovery is handled as per the Digital Rental Agreement.
[owner]After the renter returns the item and you confirm its condition, the payment is released from escrow to your bank account within 24–48 hours.
[owner]Yes. You can review the renter’s profile and ratings before accepting or rejecting any booking request.
[owner]Payments through Aaxzo are secured via escrow, ensuring refunds and fair payouts. Offline payments are not protected.
[payment]48+ hours: Full refund. 24–48 hours: 50% refund. Less than 24 hours: No refund.
[payment]Late returns are charged 1.5x–2x the daily rental rate per day to compensate the owner.
[payment]Yes. The security deposit is refunded within 24–48 hours after the item is returned in good condition.
[renter]You have a 2-hour inspection window. If the item is faulty or incorrect, report it immediately for a full refund.
[renter]Yes. If the item is available, request an extension via the dashboard. Once approved and paid, the rental period is updated.
[renter]