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Safety First

Safety Guidelines For Every Rental

These guidelines help renters and hosts use AAXZO responsibly. Review listings carefully, verify delivery details, inspect items before use, and report issues quickly.

Check Listing Details

Confirm item specifications, rental period, pricing, and any deposit or usage limitations before placing the order.

Inspect On Delivery

Inspect the product at pickup or delivery time and document visible issues immediately so disputes can be resolved quickly.

Use Items Responsibly

Operate rented items only as intended. Follow included instructions and do not transfer the item to an unverified third party.

Report Problems Fast

If an item is unsafe, damaged, or not as described, contact support as soon as possible so the issue can be escalated.

Need help understanding a listing or rental rule?

Our renter support team can help with listing questions, dispute reporting, delivery issues, and booking clarifications.

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Related FAQs

View all FAQs

dispute

What is the Handover OTP?

A 4-digit OTP sent to the renter. The owner enters it during handover as digital proof of item transfer.

dispute

What if there is a dispute about damage?

Aaxzo reviews handover photos taken at the start and end of the rental to make a fair final decision.

general

What is Aaxzo?

Aaxzo is a peer-to-peer rental marketplace where users can rent items like cameras, camping gear, electronics, and tools directly from verified people in their community.

general

Is it safe to rent from strangers?

Yes. Every user undergoes mandatory KYC verification. Each transaction is protected by a Digital Rental Agreement and a secure Escrow payment system.

general

How do I join Aaxzo?

Sign up using your phone number, complete your profile, and upload a government-issued ID for verification. Once approved, you can start renting or listing items.

owner

What happens if my item is damaged or stolen?

Aaxzo protects owners through an 85-point legal framework. We hold a security deposit and verified KYC of the renter. Damage recovery is handled as per the Digital Rental Agreement.

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